Our module handles returns from the time they are reported by the end customer until a decision is made at the warehouse, and distinguishes between announced and unannounced returns.
The end customer submits a return via a form, with separate policies and deadline controls for each sales channel.
At the warehouse, scanning the code links the package to the original order, and the warehouse worker assesses the condition using a photo and decides whether to accept, reject, or issue a partial return.
At scale, optimizing this process can save up to tens of thousands per month!
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