We enable e-stores
and 3PL companies with
shared-economy fulfillment tools to expand and compete
with the sector’s biggest.

Position: IT Support Specialist 

Location: Warsaw, Poland 

Type of work: on-site 

Type of work: Full-time 

Stage: Mid / Regular 

Linker Cloud is seeking to hire an IT Support Specialist to join the team. Based in Warsaw, Poland, the Linker Support Team serves clients in Poland and other countries. The scope of this position is to efficiently receive and solve customer support issues with respect to client installations and operations. 

IT Support Specialist is responsible for the ongoing end-user support, and maintenance of cloud-hosted application platform(s), to support our enterprise users, and business processes. You will utilize the application management framework recommended by the vendor(s) in order to ensure “always on” services to our business partners and end-users, as well as an optimal end-user experience. 

Your responsibilities: 

• Providing 1st level support to end users, ensuring requirements are fully met according to best practices and processes within Linker Cloud 
• Be proficient in the Linker Cloud software as well as system functionality so, to be autonomous in responding to client requests  
• Service Catalogue management and identify and automate routine or repetitive administrative tasks  
• Solving problems and handling requests according to ITIL methodology  
• Contributing to the growth of our Knowledge Base and identifying ways to increase customer satisfaction  
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting  
• Cooperating with external vendors, 2nd and 3rd line of support  
• Proactively work with the team and customers on opportunities to improve/streamline platform operations  
• Provide metrics and report on health & performance of supported application platforms  

Our requirements: 

• Have min 3+ years of experience in the 1st line of IT Support Specialist role or any similar  
• Knowledge of customer service principles and practices  
• ITIL Certification is a must  
• Willingness to work from 8:00 a.m. to 4:00 p.m. and 10:00 a.m. to 6:00 p.m.  
• Willingness for 24 / 7 on-call duty (extra paid) – must have 

The following skills are desirable but not essential:  

• Experience in the eCommerce/TLS industry will be considered an advantage  
• Knowledge of the JIRA Help Desk Software  
• Computer literacy and a technical background is a big plus  

Skills/Abilities:  

• Customer service mindset  
• Team player – always willing to give support to others and ask for help if needed  
• Curious mind with the aptitude for problem solving  
• Analytical skills, focus on quality and timely delivery, openness for learning new technologies  
• Having an eye for detail and accuracy  
• Ability to track and resolve multiple concurrent issues over a period of time  
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization 
• Technical and hands-on person  
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand (in Polish and English) 

What we offer: 

• Cooperation with a high-quality team in a challenging area of the eCommerce industry  
• Opportunity to learn from an experienced team of experts  
• Participation in one of the most interesting projects in the SaaS area  
• Opportunity to implement your own ideas and initiatives  
• Positive and energetic working environment in the fast-growing firm  
• Ambition – thanks to many new projects implemented for our clients we build our future by constant learning  

 Working and salary conditions: 

• Employment type: B2B contract (preferred) 
• Salary range: 7.000 – 9.000 PLN net 

Please submit your CV to kariera@linker.shop.

Thank you!