We enable e-stores
and 3PL companies with
shared-economy fulfillment tools to expand and compete
with the sector’s biggest.

Position: Customer Support Specialist (IT)

Location: Warsaw or Mikołów, Poland 

Type of work: on-site/remote

Type of work: Full-time 

Stage: Mid / Regular 

Key Responsibilities:
• Working with the company’s system, acting as an advisor to the external clients in terms of use of the software and its functionality
• Service Catalogue management, identifying and automating routines or repetitive administrative tasks (Jira Software)
• Solving problems and handling requests according to ITIL methodology
• Contributing to the growth of the Knowledge Base and identifying ways to increase customer satisfaction.
• Ensuring that clients have access to the product, and it is fully operational after troubleshooting through regular follow-ups
• Cooperating with 2nd line of support
• Proactive work with the team and customers on opportunities to improve/streamline operations
• Provide metrics and report on health & performance of supported application platforms

Requirements:
• At least 1+ years of experience in the 1st line of technical customer support
• Knowledge of customer service principles and practices
• Knowledge and experience in integrations
• Good knowledge of English
• Willingness to work from 8:00 a.m. to 4:00 p.m. and 10:00 a.m. to 6:00 p.m. (cyclical shifts)
• Willingness for 24 / 7 on-call duty (extra paid) – must have

We offer:
• Opportunity for personal growth
• Work in a very innovative company delivering SaaS software used by eCommerce and transportation logistics service companies
• Competitive salary
• Possibility of remote work after deployment
• Warsaw Office or Mikołów Office

Communication:
• Customer service mindset
• Team player – always willing to give support to others and ask for help if needed
• Curious mind with the aptitude for problem-solving
• Analytical skills focus on quality and timely delivery, openness for learning new technologies
• Having an eye for detail and accuracy
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization

Nice to have:
• Experience in the eCommerce/Transportation Logistics Services industry will be considered an advantage
• Software development skills or interests (PHP, SQL, etc.)
• Ability to read and write technical documentation
• ITIL Certification
• Knowledge of the JIRA, Confluence

Please submit your CV to kariera@linker.shop

Thank you!

Position: Security Engineer

Location: Warsaw, Poland 

Type of work: on-site/remote

Type of work: Full-time 

Stage: Mid / Regular 

Key responsibilities

• Perform internal audits of infrastructure and code (take part in code reviews of critical system parts)
• Perform internal pen testing
• Work with DevOps engineers and rest of infrastructure team to ensure an appropriate level of security across the whole infrastructure
• Guide development teams towards Secure Software Development Lifecycle
• Take part in design and implementation of company security policy
• Work with QA engineers to ensure security testing is conducted correctly
• Coordinate with external providers of security-related services
• Verify security aspects of new projects and integrations with partners
• Ensure new projects are compliant with company security policy and GDPR
• Take a leading role in the internal security response team (assess discovered vulnerabilities, prepare a response for clients, etc.)

Desired qualifications

Critical

• Deep knowledge of security issues specific to web services and web applications
• Knowledge of Linux and its security features (privilege separation and permission model, SELinux, identity management)
• Understanding of common IT security issues both from a technical and business perspective
• Completion of OWASP training (or equivalent knowledge)
• Proficiency in at least one programming language
• Thorough understanding of IP networking stack (both IPv6 and IPv4), common application protocols (SSH, HTTP, DNS, SMTP, LDAP, Kerberos, etc.), and tunneling/VPN protocols (IPsec, OpenVPN).
• Understanding of PKI, X.509 and TLS
• Ability to quickly learn and adapt to new technologies

Nice to have

• Knowledge of PHP and JavaScript
• Experience with cloud environment and its specific security issues
• Familiarity with ISO 27001
• Participation in CTF events will be considered an advantage
• Running Linux on a personal workstation will be considered an advantage
• Having personal open-source projects will be considered an advantage

We offer

• Work in the very innovative company delivering SaaS software used by fast-growing e-commerce/logistics industry
• Opportunity for significant personal growth in the area of security
• Competitive salary
• Possibility of remote work after deployment
• Office located in Warsaw

Please submit your CV to kariera@linker.shop

Thank you!

Position: DevOps Engineer 

Location: Warsaw or Mikołów, Poland 

Type of work: on-site 

Type of work: Full-time 

Stage: Mid / Regular 

Key responsibilities

• Develop, maintain and support infrastructure for Linker Cloud Fulfillment Platform – a 24x7x365 service.
• Support programming team both with operational and development tasks (provisioning new application environments and tools, debugging infrastructure elements)
• Migrate existing workloads to a cloud environment
• Automate manual tasks on all infrastructure levels
• Research the best possible infrastructure solutions for new projects
• Design and implement (technical) security policy

Desired qualifications

• Deep knowledge of Linux, especially CentOS/RHEL/Fedora
• Familiarity with virtualization (libvirt, KVM) and/or cloud platforms (Amazon Web Services)
• Understanding of containerization technologies (Docker or podman, Kubernetes)
• Thorough understanding of IP networking stack (both IPv6 and IPv4), common application protocols (HTTP, DNS, SMTP, LDAP, Kerberos, etc.), and tunneling/VPN protocols (IPsec, OpenVPN).
• Experience with provisioning and configuration management tools (Ansible etc.)
• Good knowledge of a scripting language (bash or python, etc.)
• Understanding of web technologies (web servers, load balancers, TLS)
• Experience with both relational and no-SQL databases (MariaDB, MongoDB)
• Experience with decentralized source code management/version control systems (git)
• Understanding of continuous integration and deployment practices and tools
• Knowledge from identity management (centralized authentication, user directories), and security fields (firewalling, SELinux, classic UNIX permissions model and ACLs, web application security)
• Ability to quickly learn and adapt to new technologies
• Strong problem-solving skills
• Having personal open-source projects will be considered an advantage
• Running Linux on a personal workstation will be considered an advantage
• Previous working experience as Linux Administrator, DevOps Engineer, or Site Reliability Engineer will be considered an advantage
• Red Hat Linux certification will be considered an advantage
• Willingness for 24/7 on-call duty (extra paid)

We offer

• Work in the very innovative company delivering SaaS software used by fast-growing eCommerce/logistics industry
• Competitive salary
• Possibility of remote work after deployment
• Office located in Warsaw or Mikołów

Please submit your CV to kariera@linker.shop

Thank you!