We enable e-stores
and 3PL companies with
shared-economy fulfillment tools to expand and compete
with the sector’s biggest.

Position: IT Support Specialist 

Location: Warsaw, Poland 

Type of work: on-site 

Type of work: Full-time 

Stage: Mid / Regular 

Linker Cloud is seeking to hire an IT Support Specialist to join the team. Based in Warsaw, Poland, the Linker Support Team serves clients in Poland and other countries. The scope of this position is to efficiently receive and solve customer support issues with respect to client installations and operations. 

IT Support Specialist is responsible for the ongoing end-user support, and maintenance of cloud-hosted application platform(s), to support our enterprise users, and business processes. You will utilize the application management framework recommended by the vendor(s) in order to ensure “always on” services to our business partners and end-users, as well as an optimal end-user experience. 

Your responsibilities: 

• Providing 1st level support to end users, ensuring requirements are fully met according to best practices and processes within Linker Cloud 
• Be proficient in the Linker Cloud software as well as system functionality so, to be autonomous in responding to client requests  
• Service Catalogue management and identify and automate routine or repetitive administrative tasks  
• Solving problems and handling requests according to ITIL methodology  
• Contributing to the growth of our Knowledge Base and identifying ways to increase customer satisfaction  
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting  
• Cooperating with external vendors, 2nd and 3rd line of support  
• Proactively work with the team and customers on opportunities to improve/streamline platform operations  
• Provide metrics and report on health & performance of supported application platforms  

Our requirements: 

• Have min 3+ years of experience in the 1st line of IT Support Specialist role or any similar  
• Knowledge of customer service principles and practices  
• ITIL Certification is a must  
• Willingness to work from 8:00 a.m. to 4:00 p.m. and 10:00 a.m. to 6:00 p.m.  
• Willingness for 24 / 7 on-call duty (extra paid) – must have 

The following skills are desirable but not essential:  

• Experience in the eCommerce/TLS industry will be considered an advantage  
• Knowledge of the JIRA Help Desk Software  
• Computer literacy and a technical background is a big plus  

Skills/Abilities:  

• Customer service mindset  
• Team player – always willing to give support to others and ask for help if needed  
• Curious mind with the aptitude for problem solving  
• Analytical skills, focus on quality and timely delivery, openness for learning new technologies  
• Having an eye for detail and accuracy  
• Ability to track and resolve multiple concurrent issues over a period of time  
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization 
• Technical and hands-on person  
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand (in Polish and English) 

What we offer: 

• Cooperation with a high-quality team in a challenging area of the eCommerce industry  
• Opportunity to learn from an experienced team of experts  
• Participation in one of the most interesting projects in the SaaS area  
• Opportunity to implement your own ideas and initiatives  
• Positive and energetic working environment in the fast-growing firm  
• Ambition – thanks to many new projects implemented for our clients we build our future by constant learning  

 Working and salary conditions: 

• Employment type: B2B contract (preferred) 
• Salary range: 7.000 – 9.000 PLN net 

Please submit your CV to kariera@linker.shop.

Thank you!

Position: Head of Marketing / Head of Growth

Location: Warsaw, Poland

Type of work: Full-time

We are a team of e-commerce and fulfilment enthusiasts. We offer two exceptional products that work together – an advanced order management SaaS system and a global-reach fulfilment network. Our target clients are medium and large e-stores and omnichannel retailers. We support them in the processing and delivery of orders to their customers worldwide – smart, fast, and reliably.

We employ the best and work with the best. We have a portfolio of top-tier customers (Vision Express, InterCars, FM Logistic, InPost) and an extremely exciting trajectory and international growth.

Your responsibilities

• Design and implement marketing strategy to achieve company’s goals,
• Execute marketing to scale our business globally,
• Build and manage marketing team (one at the moment),
• Cooperation with external agencies and oversee their performance,
• Management of all marketing areas as SEO, content, lead generation, performance marketing and more,
• Work with Board, Sales, Product and Customer Success on continuous improvement,
• Managing the marketing budget and expenditures.

Our requirements / about you

• Track record in international B2B SaaS marketing, best if for ecommerce market,
• Very good understanding of the user acquisition funnel is an absolute must for the role,
• T-shape skillset in digital marketing,
• Successful experience in managing projects with agencies and external providers,
• Analytical and data driven mindset focused on performance and goals,
• Sales or Business Development background would be a huge advantage for the position,
• Experience in content marketing,
• Very good knowledge of digital marketing tools, tactics and hacks,
• Entrepreneur and doer,
• Management experience in a tech startup or scaleup,
• A great communicator: clear and concise, expresses themselves simply and effectively to a diverse audience,
• Exceptional technology knowledge and passion for innovation.

What we offer

• Fast growing international team of very talented people,
• Working with innovative products,
• Open career path, building a team,
• A management role in a high-growth, scaleup attracting a lot of international interest, sailing on a great trend, with strong VCs onboard,
• Full ownership and freedom to drive and innovate,
• A competitive salary package with potential ESOP

Please submit your CV to kariera@linker.shop.

Thank you!

Position: Chief Operating Officer

Location: Warsaw, Poland

Type of work: Full-time

Overall profile:
You are performance-driven, you have a track record of solid executive / head of department performance in a dynamically growing startup / scaleup. You take responsibility and ownership for organization’s success. Your believe and act by clear values of respect and candor.

Key responsibilities:
• Defining and implementing operational processes internally, both customer-facing and throughout the supply chain, devising ways to improve consistency, efficiency, and profitability
• Working with other members of the management team to help define operational responsibilities and agree on targets, deliverables, and milestones, driving cohesion, collaboration, and accountability
• Prioritizing and cascading strategic decisions onto the operational level, and into tasks and milestones
• Managing resources to achieve short and long-term goals
• Organizing and coordinating the processes of information exchange and cooperation between key departments: product development, sales, marketing, customer success, fulfillment
• Evaluating performance across all functions and work with managers to leverage efficiency by analyzing and interpreting data and metrics
• (Champion the recruiting, selecting, onboarding, training and coaching of the customer success team)
• Develop a sustainable, yet performance-oriented culture
• Support the fundraising process (vision, projections, pitch deck, and VC meetings)

Requirements:
• Entrepreneur and doer
• Powerful self-starter
• Management experience in a tech startup or scaleup
• Data-driven mindset, your decision making is well-informed and relates back to key organizational goals
• A great communicator: clear and concise, expresses themselves simply and effectively to a diverse audience
• Outstanding organizational and leadership abilities
• Exceptional technology knowledge and passion for innovation
• Good knowledge of digital products, marketing (especially online) and sales
• Integrity, self-motivation

What we offer:
• A management role in a high-growth, well funded startup attracting a lot of international interest, sailing on a great trend, with strong VCs onboard
• Full ownership and freedom to drive and innovate
• A competitive salary package including generous ESOP
• A great opportunity to join a startup on an extremely exciting trajectory

Please submit your CV to kariera@linker.shop.

Thank you!