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Frequently Asked Questions


How can I check the quality of the network if I have no contact with the warehouse or courier?

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Linker has its own KPIs that ensure the quality of service. If you have any further questions, please contact our team.


How can I quickly contact the courier?

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The tracking number enables you to check where the package is. If you need to redirect it or make additional dispositions, you will need to contact our team.


What exactly does the Linker's OMS do for e-stores?

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E-commerce stores can use the system for in-house fulfillment operations management, as well as for cooperation with multiple external warehouses


Does Linker provide ongoing support for the software?

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Naturally. As part of the monthly base fee, we offer customer support from 9 am to 5 pm.


How does the software integrate with other systems, services and platforms and how fast?

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The preferred method is an API integration, although we are flexible. We also integrate through databases or file sharing.


What if I’m interested in the software, but I do not sell online yet?

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Please contact us. Our employees have long-standing experience in the e-commerce industry. We will try to advise you, help you arrange processes and plan the most optimal sales start together.


What if I can’t see sales channels or carriers I use in the list of integrations on the Linker’s website? Is that a problem?

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It's the best to contact us, so we can check if your integreation request is already on our roadmap.


Can I configure my own events, fulfillment processes in the system?

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Yes, you can. The system has been set up in such a way that the user, after appropriate training, is able to configure the process independently according to their needs.


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